Terms of Service

1. About Our Business

Sikka and Sons operates an online store offering watches and related products to customers.

We reserve the right to update product information, pricing, availability, and these Terms from time to time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, and prices displayed on our website are accurate.

However:

• Product colors may appear differently depending on your device or screen.
• Minor variations may occur between product images and the actual product.
• Product availability may change without notice.
• We reserve the right to correct errors or inaccuracies on our website.

We do not guarantee that every product description or image will always be completely error-free.

3. Prices

All product prices are displayed in INR unless otherwise stated.

Prices may change at any time without prior notice. Any applicable taxes, delivery charges, customs duties, or other fees will be displayed where applicable.

If a pricing or listing error occurs, we reserve the right to cancel an affected order and refund any payment made for that order.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order is considered accepted only when we have confirmed the order and/or dispatched the products, as applicable.

We reserve the right to refuse or cancel an order for reasons including:

• Product unavailability
• Pricing or product information errors
• Suspected fraud or unauthorized transactions
• Incorrect customer information
• Shipping restrictions
• Other legitimate business or legal reasons

If we cancel an order after receiving payment, we will provide an applicable refund.

5. Payment

Payment must be completed using the payment methods available on our website.

Payments may be processed by third-party payment providers. We do not guarantee the availability or uninterrupted operation of any particular payment method.

You agree to provide accurate and complete payment and billing information.

6. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe displayed on our website.

Delivery times are estimates and may be affected by factors outside our control, including:

• Courier delays
• Weather
• Public holidays
• Incorrect or incomplete delivery information
• Customs or regulatory delays
• Other unforeseen circumstances

You are responsible for providing accurate shipping information.

Once an order has been handed to the delivery provider, delays caused by the delivery provider may be outside our direct control.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Products must meet the applicable eligibility requirements stated in that policy.

Certain products may not be eligible for return or exchange where permitted by applicable law, including products that have been personalized, damaged after delivery, or otherwise excluded under our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

8. Watch Warranty

Where a product is covered by a manufacturer's or our warranty, the applicable warranty terms will apply.

Unless expressly stated otherwise, warranties generally do not cover damage resulting from:

• Accidental damage
• Improper use
• Unauthorized repairs or modifications
• Normal wear and tear
• Scratches or cosmetic damage
• Damage caused by water where the watch is not designed or rated for the relevant exposure
• Damage caused by failure to follow care instructions

Warranty coverage may vary by product. Please review the warranty information supplied with your purchase.

9. Product Care

Customers are responsible for using and caring for watches according to the manufacturer's or our recommended instructions.

Water resistance ratings do not necessarily mean that a watch is suitable for all types of water exposure. Customers should follow the specific water-resistance and care instructions applicable to their watch.

10. User Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for activities performed through your account.

You agree to provide accurate information and to update it when necessary.

We may suspend or terminate an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

11. Acceptable Use

You agree not to:

• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of our website
• Submit false or misleading information
• Use automated systems to scrape or copy our website without permission
• Attempt fraudulent purchases or payment transactions
• Reproduce or misuse our content without authorization

12. Intellectual Property

All content on our website, including logos, brand names, product photographs, graphics, text, designs, trademarks, and software, is the property of Sikka and Sons or its content suppliers and is protected by applicable intellectual property laws.