Privacy Policy
Last Updated: September 2, 2026
At Sikka and Sons, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account login information, if you create an account
- Order and purchase history
- Information you provide when contacting customer support
Payment Information
Payments may be processed through third-party payment providers (such as Razorpay). We generally do not store your complete credit or debit card number on our servers. Payment providers collect and process payment information according to their own secure privacy policies and PCI-DSS compliance standards.
Technical Information
When you use our website, we may automatically collect information such as:
- IP address
- Browser type and device information
- Operating system
- Pages visited and products viewed
- Date and time of website visits
- Referring website or source
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and communicate about purchases
- Process payments and refunds
- Provide customer support
- Manage your account
- Send order and shipping updates
- Improve our website, products, and services
- Prevent fraud, unauthorized transactions, and abuse
- Personalize your shopping experience
- Send promotional emails or messages, where permitted by law
- Comply with legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.
3. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Cookies may also be used for analytics and, where permitted, advertising or marketing purposes.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.
4. How We Share Your Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping and delivery companies
- Website hosting and e-commerce service providers
- Customer support and communication providers
- Analytics and marketing service providers
- Fraud prevention and security services
- Professional advisers, such as accountants or legal advisers
- Government authorities or law enforcement where legally required
We do not sell your personal information for money.
Third-party service providers process information according to their own privacy policies and applicable laws.
5. Marketing Communications & Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
When information is no longer required, we securely delete or anonymize it.
7. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our data grievance desk: