Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During sales, holidays, or promotional periods, processing may take a little longer. We appreciate your patience in such circumstances.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Delivery estimates are approximate and may vary due to courier delays, weather, public holidays, or circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

Any applicable free-shipping offers will be clearly displayed at checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation containing tracking information, where available.

You can use the tracking number to monitor the progress of your shipment through the applicable courier service.

5. Delivery Delays

While we do our best to meet the estimated delivery times, we cannot guarantee delivery dates once an order has been handed over to the shipping carrier.

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking the shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the products received.

We will review the issue and work with you to determine the appropriate resolution.

8. International Shipping

International shipping availability varies by destination.

Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary significantly depending on customs processing and local courier services.